Solution
Cut no-shows with reminders that actually land
A no-show costs the full value of the slot, plus the travel, plus the customer you turned away for it.
This page covers reminders and self-service rescheduling that reduce both no-shows and the phone traffic around them.
What no-shows really cost
For appointment-based work, a handful of empty slots a week is often the difference between a good month and a flat one. Manual reminders get skipped exactly when you are busiest — which is when the diary is fullest.
How it works
- 01
A confirmation goes out when the appointment is booked, with the details in writing.
- 02
A reminder lands the day before with a one-tap way to confirm or move it.
- 03
Cancellations free the slot and, where you want it, offer it to someone on a waiting list.
What is automated, and what stays with you
Handled automatically
- Confirmations and reminders
- Handling reschedules
- Filling freed slots from a waiting list
Stays under your control
- The appointment itself
- Deciding your cancellation policy
- Any judgement about awkward cases
Related reading
Start with a free strategy call
Book a free strategy callQuestions we get asked
- Text or email?
- Whichever your customers actually read. For most appointment businesses that is text, with email as a backup.
- Can customers reschedule themselves?
- Yes, within rules you set — how much notice, which slots, and how often.
- What happens if the automation gets something wrong?
- It stops and hands the job to you. Anything the system is not certain about is flagged rather than guessed at, and you see it the same day.
- How long does implementation normally take?
- Two to four weeks for a first build in most cases, starting with the one workflow that costs you the most time.