Industry
AI automation for dental and physio practices
In a practice, the two expensive problems are an empty chair and a reception desk buried in calls it should not be handling.
This page covers the automation that protects the diary without touching clinical judgement or patient records you would not want touched.
Where practices lose money
A no-show cannot be resold, and a patient who cannot get through at 8am books elsewhere. Reception spends its day on reminders and rescheduling instead of the patients in front of it.
What we usually put in place first
- 01
Confirmations and day-before reminders with one-tap confirm or reschedule.
- 02
Freed slots offered to a waiting list automatically, so cancellations do not become gaps.
- 03
New enquiries captured and triaged into one list rather than competing with the phone queue.
What is automated, and what stays with you
Handled automatically
- Reminders, confirmations and reschedules
- Filling cancelled slots
- Routine enquiry capture
Stays under your control
- All clinical decisions
- Anything about a patient's care
- Triage that needs a practitioner
What changes
Fewer gaps in the diary, a reception team doing less chasing, and a clear weekly view of bookings, cancellations and enquiries.
Related reading
Start with a free strategy call
Book a free strategy callQuestions we get asked
- What about patient data?
- We keep automation away from clinical records unless there is a clear, lawful reason, and we agree the boundary in writing before building.
- Will it work with our practice management software?
- Often yes. We check exactly what you run on the call before promising anything.
- What happens if the automation gets something wrong?
- It stops and hands the job to you. Anything the system is not certain about is flagged rather than guessed at, and you see it the same day.
- What stays under human control?
- Pricing, promises and anything a customer would judge you on. The automation handles capture, chasing and record-keeping; the decisions stay yours.