Solution
Ask for reviews every time, not when you remember
Most small businesses ask for reviews when the job went unusually well and they happen to remember. That produces a trickle.
This page covers making the ask consistent, so your public rating reflects the work you actually do.
Why the asking stops
Asking in person is awkward and easy to forget once you are packing the van. So the request happens for one job in ten, and your rating sits below businesses doing worse work but asking every time.
How the request runs
- 01
A job marked complete triggers a short thank-you message a day or two later.
- 02
The message contains one direct link to the review platform that matters most for your trade.
- 03
Unhappy replies route straight to you instead of a public review form, so problems get fixed privately.
What is automated, and what stays with you
Handled automatically
- Timing and sending the request
- Routing negative feedback to you first
- Tracking which jobs were asked
Stays under your control
- Fixing anything a customer is unhappy about
- Replying to reviews
- Deciding which platforms matter
What changes
Asking becomes the default rather than the exception, and the negative feedback reaches you before it reaches a public page. Local search visibility follows the rating over time.
Related reading
Start with a free strategy call
Book a free strategy callQuestions we get asked
- Is automated review asking allowed?
- Asking every customer the same way is fine. Incentivising or filtering who gets asked is not, and we do not build that.
- What if someone is unhappy?
- The reply comes to you privately first, which is the whole point of routing it that way.
- What happens if the automation gets something wrong?
- It stops and hands the job to you. Anything the system is not certain about is flagged rather than guessed at, and you see it the same day.
- How long does implementation normally take?
- Two to four weeks for a first build in most cases, starting with the one workflow that costs you the most time.